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Information We Collect
- Name and phone number when you contact us via WhatsApp or place an order.
- Delivery address when you request island-wide shipping.
- Order details including the products you purchase and order history.
How We Use It
- Process and fulfil your orders.
- Send you order status updates.
- Respond to your enquiries via WhatsApp or email.
We do not sell, trade, or share your personal information with third parties for marketing purposes.
Your name, contact number, and delivery address are shared with our courier partners solely to fulfil your delivery. They are not authorised to use this information for any other purpose.
When you contact us via WhatsApp, your messages are processed through WhatsApp's platform, governed by their own privacy policy. We use WhatsApp solely for order processing and customer support.
Cookies
We only use essential cookies (e.g., to keep your shopping cart working). No tracking or advertising cookies are used. You can disable cookies in your browser, though some features may stop working.
Data Retention
We retain your information only as long as needed to fulfil your order or as required by law. Order records are retained for up to 5 years for accounting and tax purposes, as required by Sri Lankan law.
Data Security
Our website uses HTTPS encryption for all data in transit. We apply appropriate technical measures to prevent unauthorised access, alteration, or disclosure of your information.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data, subject to legal obligations.
Email itplanet88@gmail.com to exercise any of these rights.
Third-Party Links
Our site may link to third-party websites (Google Maps, Facebook, WhatsApp). We are not responsible for their privacy practices. Please review their individual policies.
Children
This website is not directed to children under 13. We do not knowingly collect personal information from children.
Policy Updates
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.