Privacy Policy

Last updated: June 2026

IT Planet ("we", "our", or "us") operates the website itplanet.lk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

• Contact information — your name and phone number when you contact us via WhatsApp or place an order.
• Delivery address — your address when you request island-wide delivery.
• Order details — the products you purchase and your order history.
• Usage data — anonymous data about how you interact with our website (pages visited, time on site) via analytics tools.

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders.
• Communicate with you about your order status.
• Respond to your enquiries via WhatsApp or email.
• Improve our website and product offerings using aggregated analytics data.

We do not sell, trade, or share your personal information with third parties for marketing purposes.

3. WhatsApp Communication

When you contact us via WhatsApp, your messages and contact details are processed through WhatsApp's platform, which is governed by WhatsApp's Privacy Policy. We use WhatsApp solely for order processing and customer support.

4. Cookies

Our website may use essential cookies to ensure the website functions correctly (e.g., shopping cart state). We do not use tracking or advertising cookies. You can disable cookies in your browser settings; however, some website features may not function correctly.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order records are typically retained for up to 3 years for accounting purposes.

6. Data Security

We implement appropriate technical measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses HTTPS encryption for all data transmission.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal obligations.

To exercise these rights, contact us at itplanet88@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Facebook, WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: itplanet88@gmail.com
• WhatsApp: +94 76 133 8548
• Address: 88, Balapokuna Road, Kirulapone, Colombo 06, 00600, Sri Lanka